Publish date: 29 November 2021

The Friends and Family Test (FFT) posters and paper surveys are being updated from 1 December 2021 to include Mersey Care NHS Foundation Trust branding and incorporating new online FFT survey links with QR codes.

The relaunch of the FFT materials to incorporate these methods of feedback will enable the Trust to increase the amount of feedback gathered from service users and will be shared with services to highlight areas of good practice, positive feedback and areas for development.

The new materials will be distributed via divisional leads and will replace any previous FFT materials.

For further information please email the Engagement and Experience Team on with the subject header ‘FFT’.