Publish date: 18 January 2023
Being kind should always be business as usual but for the last few years, strategic HR lead Lois Newitt has led a dedicated team from across the trust. Made up of our expert clinicians, wellbeing leads, staff side and communicators, they have delivered this agenda practically, reporting to Amanda Oates as Executive Director of Workforce.
Lois and colleagues have researched how uncivil behaviour can affect clinical decisions and damage patient care – for example 80 percent of recipients lose time worrying after an incident of rudeness – and have supported change in how we deal with incidents and the language we use in documents.
The Respect and Civility Group have been recognised nationally for their work. More importantly they’ve contributed tools and training materials to help colleagues. There are several short and engaging modules to work through.
Module 4 has a video in the style of tv’s ‘Peep Show’ and dramatizes a real-life bullying incident using own staff (who are also actors). Please take 15 minutes or so to have a go!
This year the Respect and Civility Team has made a major revision to their famous ‘jigsaw’ of behaviour types: it still has examples of good and poor behaviours, but revised by the team as our restorative journey develops. The new version includes how to respond to our Care Goal of zero tolerance of discriminatory behaviours. This tool will help colleagues deal with difficult behaviour in the workplace – and we have FTSU Guardians and many channels to support you as well to call out bad behaviours.
Download your new version here.
The team have produced a short thank you film. Recent members of the workstream sum up this important part of our restorative just and learning culture. As this project moves into being trust ‘business as usual’ they want to share their appreciation for everyone who has supported, encouraged and contributed to this important workstream.
Thank you for being a part of our journey – be kind!