Publish date: 16 May 2022
A new Informatics Digital Assistant called IDA has joined NHS Informatics Merseyside’s IT Service Desk to make it easy for you to access instant IT support.
With IDA’s help you can:
- Instantly log your IT request online.
- Track the progress of any existing IT requests and add additional information.
- Send direct messages to the digital teams dealing with your IT requests.
- Live chat with an IT Service Desk engineer.
To use IDA, please visit the IT Service Desk’s Self Service Portal. This can be accessed from the Self Service icon on your computer desktop. For further information about the alternative methods of contacting your IT Service Desk and which is the most appropriate for you, please read our guide on contacting your IT Service Desk.