This improvement work has a real focus on the community mental health provision to complement the urgent care and inpatient service lines. The team is looking at:
- Standardisation of practice
- Improved access (working towards a referral to treatment time of four weeks)
- Use of digital to improve efficiency and effectiveness as well as the patient experience
- Much more cohesive and partnership working with the voluntary sector to maximise the assets of the communities
- Moving away from CPA to personalised care.
- A well developed programme of work that has been delivering for the last four years
- Key areas include access to our services, transition from our services and intervention based care
- Benefits achieved so far include:
- Improved relationships with our external partners
- Work with primary care including more than 50 additional roles reimbursement Scheme (ARRS) practitioners recruited
- Move away from CPA to personalised care
- Caseload management 24% reduction
- Waiting list for first contact reduction from circa 60 weeks (Sept 2020) to under seven weeks average (Oct 23) Development and integration of a Lived Experience team.