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  • Accessible information standard

    The Accessible Information Standard is a legal duty placed on all organisations providing NHS or adult social care. It ensures that people who use our services, patients, service users and their…

  • DA Languages

    All services in Mersey Care are to access British Sign Language and related communication to support deaf and deafblind people via the specialist provider Signalise Co-op. Services within the…

  • Data Send UK

    Details for how to procure an account along with staff guidance on the system use.

  • Widening Participation

    We want to make sure this is representative of the communities we serve, particularly those who are underrepresented within our existing workforce so we can…

  • PALS and Complaints Team

    Complaints should not be viewed as negative but rather an opportunity to learn, reflect and improve things from the perception of those who access services and their friends and families. A positive…

  • Staff consultation and engagement

  • Absence manager

  • Wellbeing conversations

    Wellbeing conversations Wellbeing conversations between a line manager and members of their team are shown to have a significant improvement to the wellbeing of staff. Across the North West,…

  • Mental Capacity Act

    The Mental Capacity Team is responsible for supporting the application of the Mental Capacity Act across the Trust and promoting good practice across all divisions. Alongside providing specialist…

  • AccessAble

    What we’ve done We’ve commissioned AccessAble, an external organisation, to visit our sites and compile reports about a range of accessibility issues. They look at the route into a…

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