What should you do if you are concerned about an adult or child?

Safeguarding is everyone’s responsibility, and it is important that you know the different abuse types and understand what your responsibility is to respond to safeguarding concerns. Please ensure that you have read the Safeguarding adult and/ or Safeguarding children Policy, and that your mandatory training is completed. 

If you are concerned for an adult or child and you want to talk this through with someone, please contact Trust Wide Safeguarding Duty Hub for case consultation, advice, and support. Safeguarding Practitioners are available Monday-Friday 9:00 – 16:30 excluding Bank Holiday. The contact details are: 0151 351 8484 or safeguardingduty@merseycare.nhs.uk

Some adult service users/patients will not have care and support needs as set out in Care Act 2014, this does not mean that we do not need to do anything about the abuse or neglect they are at risk of or subjected to. Actions to take could include reporting a crime to the police, reporting to Action Fraud and support the individual to create a safety plan. 

Please follow the reporting procedure set up for your specific service, if you are unsure how to report either speak to your manager or contact the Safeguarding Duty Hub.

RIO users – please complete the Safeguarding initial record form for all newly identified concerns.


Integrated Contact and Referral Team (iCART):

Knowsley Multi Agency Referral Form (MARF) 

Liverpool Multi Agency Referral Form​​​​​​​ (MARF)

  • Careline - 0151 233 3700
  • Website 

Sefton Multi Agency Referral Form​​​​​​​ (MARF)

0345 140 0845. Out of Hours on 0151 934 3555


St Helens service request form

Telephone the MASH team through Contact Cares (01744) 676767 and ask for the duty social worker


Warrington Multi Agency Referral Form​​​​​​​ (MARF) 

Children's Safeguarding/Social Work Team Monday – Friday - 9am – 5pm on 01925 443322 press 1 and say MASH.

Outside of office hours ring us on 01925 444400.

Click on the relevant risk assessment tool below: