In order to be an open and transparent organisation, the Trust is committed to making the maximum amount of information publically available at minimum inconvenience and cost.

We aim to make information available via our website and send out information electronically by email or secure data transfer.

Where necessary and upon request, we will also provide information in alternative formats, such as hard copy, if asked to do so.

From time to time, individuals may request access to information held by the organisation and, depending on the nature of the information being sought, requests will be considered under different legislation and one of four different access regimes:

  • Requests from an individual (or their authorised representative) about their own personal data and information about them will be handled and dealt with in accordance with the Data Protection legislation – UK Data Protection Act 2018 (UK DPA 2018) and the UK General Data Protection Regulation (UK GDPR). More information available here
  • Requests from a relevant authorised representative (the executor or person with a claim arising from the death) about a deceased patient's care record will be handled and dealt with in accordance with the Access to Health Records Act 1990. More information available here 
  • Requests for environmental information will be handled and dealt with in accordance with the Environmental Information Regulations 2004 (EIR). More information available here
  • All other requests for information will be handled and dealt with in accordance with the Freedom of Information Act 2000 (FOI). More information available here

For independent advice and guidance about the Data Protection legislation, Environmental Information Regulations and the Freedom of Information Act, you can contact the Information Commissioner's Office or visit their website.

Click here for more detailed information on the process.

These requests are handled within the Trust by specific Subject Access Request (SAR) leads within each division. Please contact the relevant divisional SAR lead directly for advice and guidance.

Please note that several of our generic email accounts have recently been consolidated and merged together. If you are experiencing any difficulties emailing these accounts or replying to emails from the previous email accounts, please delete the email address from your auto complete box in Outlook and try reselecting the new email address from the global address book.  

Division Contact Details
Community Services

Information Governance Team
Liverpool Innovation Park (2nd Floor)
Digital Way
L7 9NJ

Corporate - Human Resources

Head of Workforce Development
V7 Building
Kings Business Park
L34 1PJ

Corporate - Occupational Health

Occupational Health Department
Switch House
Northern Perimeter Road
L30 7PT

Local Services

Access to Records Team 
Patient Appointments Centre
Norris Green Community Hub
Falklands Approach
L11 5BS

Admin – Access Team
Talk Liverpool
7 New Hall
L10 1LD


Information Governance Team
Hollins Park

Secure Services


Health Records Manager
Ashworth Hospital
L31 1HW

HMP Garth

Referrals Co-ordinator
HMP Garth
Ulnes Walton 
PR26 8NE


Health Records Department
Mitton Road


All Subject Access Requests (SAR) and access requests must be logged on Datix RFI.

It is imperative that the type and requested by fields are correctly identified and recorded on Datix RFI since requests may have different legal deadlines dependent on which legislation they are being requested under. The following categories must be used on Datix RFI:

Type Code Description Comments
COURT Court Order All requests supported by a court order.
CRIME Crime / Investigation / Prosecution Requests from the police, counter fraud, etc.
DEAD Deceased Requests in relation to deceased patients under the Access to Health Records Act 1990.
EMPLOY Employment and Social Security Request for employment and social security purpose from other organisations.
HEALTH Health and Social Care Requests for direct care purposes from other organisations including NHS organisations and Local Authorities.
REG Regulatory Requests from certain Government departments (e.g. CICA, DWP, Home Office, etc.) and from professional and regulatory bodies (e.g. CQC, GMC, NMC, etc).
SAR Subject Access Request (SAR) Requests from the data subject or their nominated personal representative.
PA Privacy Audit All Rio activity audit trail requests.
Requested by Code Description
CHAR Charity / Voluntary Organisation
COMP Company (including MIB)
COUNC Council / Local Authority
FRAUD Counter Fraud
COURT Court / Coroner
EXEC Executor / Person with Claim (on deceased's estate)
GOVERN Government Department (e.g. CICA, DWP, Home Office, Veterans, UK Visa and Immigration, etc.)
HOUSIN Housing Association
INDIV Individual - Patient / Service User /Client
STAFF Individual - Staff
NCISH National Confidential Inquiry into Suicide and Safety in Mental Health
TRUST NHS Organisation (e.g. NHS trust, CCG, GP, etc.)
PARENT Personal Representative - Parental Responsibility
POA Personal Representative - Power of Attorney (or similar e.g. Litigation Friend, Advocate, etc.)
PARLIA Personal Representative - Member of Parliament
PRISON Prison Service / Probation Service
REGBOD Professional / Regulatory Body (e.g. CQC, GMC, NMC, etc.)
SOLS Solicitor
GMMH Greater Manchester Mental Health NHS Foundation Trust
WCHC Wirral Community Health and Care NHS Foundation Trust